How can we help you?
- Debenhams free 2 year lighting guarantee
- This guarantee applies to Debenhams brands only (Debenhams, Home Collection, Home Collection Basics and all Designers at Debenhams). Please see individual product information which detail the items available with a 2 year guarantee.
- This guarantee excludes concession brands.'Kids Lighting' and 'Light bulbs' categories are also excluded.
- Please retain proof of purchase and contact your local store or contact our customer helpline on 0344 800 8877.
- The guarantee will not cover:
• Accidental damage (e.g. If the product has been dropped).
• If the product has been used within a commercial/business environment.
• Cosmetic damage during use (e.g. scratches, marks, dents).
• Any loss encountered as a result of not being able to use the product (including indirect or consequential loss), or any loss over and above the purchase price of the original item.
• Cleaning inspecting or servicing of the product.
• Failure to follow the manufacturer's instructions and/or installation guidelines.
• Intentional damage, misuse or neglect of the product.
• Any defect in, or failure of, the electrical supply to the product.
• Any defect of, or caused by, parts not supplied by Debenhams.
• Normal wear and tear resulting from product use and exposure to the elements.
• Any modification, adjustment, repair, disassembly or maintenance performed by any party other than Debenhams or its approved subcontractors.
• Damage due to any other cause which does not result from a defect in materials and workmanship.
• Any additional consumables such as light bulbs, batteries etc.
• LED products (except integrated LED lights) (e.g. LED bulbs, Solar powered LED, Novelty LED, Battery-operated LED products etc.).
• Goods bought and used outside the UK, Isle of Man, Channel Islands or Republic of Ireland.