How can we help you?

Payment Charges

When will I be charged for my Debenhams order?

Your card will be charged within 24 hours if your order has been successfully authorised by your bank and Debenhams.

What VAT is charged on my order?

All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery.

• For deliveries to the EU, the price includes VAT (or VAT equivalent) at the current rate. The price is the same for deliveries outside the EU. Where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment. Customers outside the EU will pay the same price for the item as a customer placing an order for delivery to the EU.


Can I get a VAT receipt?

If you are a VAT registered trader, we can provide a VAT receipt in respect of items purchased from Debenhams.


In-store purchases
For purchases from a store, please send a copy of the till receipt to: Tax Team, Bedford House, Park Street, Taunton TA1 4DB (or email a scanned copy to VatTeam@contactdebenhams.com) and confirm your VAT-registered business name and address

Online purchases
For purchases from Debenhams.com, please quote your order number and send your request to: Tax Team, Bedford House, Taunton TA1 4DB (or email to VatTeam@contactdebenhams.com). Any VAT receipts will be made out to the bill-to name and address used when the order was placed.