How can we help you?

Online Payment Options

What payment cards can I use to pay with?

We accept the following methods of payment:


Store cards

• Debenhams Credit Card
• Debenhams gold account card (UK & N.Ireland)
• Debenhams account card (UK & N.Ireland)
• Debenhams shareholder account card (UK & N.Ireland)


Credit/debit cards

• Visa (all countries)
• MasterCard (all countries)
• American Express (all countries)
• Delta/Connect (all countries)
• Maestro (all countries)
• Japanese Credit Bureau (uk only)


Gift & Reward cards

• Debenhams gift card (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
• Debenhams e-gift card (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
• Beauty club Card (UK only)


I am having trouble completing my payment

Please see payment issues


Can I use multiple payment options in one transaction?

Yes you can.

You can make payment using a maximum of two different payment methods per transaction.To complete your order you must be able to cover the full amount with your two chosen payment methods.

The following combinations are accepted:


Online

1 credit/debit/store card + 1 gift card/e-gift card
1 credit/debit/store card + 1 beauty club card
1 beauty club card + 1 gift card/e-gift card
2 x gift cards/e-gift cards

If you wish to use more than two gift cards/e-gift cards please contact us


In-store

Please ask a sales advisor at the nearest till for all possible payment combinations.

Do you accept PayPal?

Unfortunately we do not accept PayPal on www.debenhams.com.


Do you offer a Debenhams Store/Credit Card?

We no longer issue Debenhams store cards. However, existing members can still use this service. As an alternative we offer a credit card via Newday our Mastercard provider, please visit our personal finance page for more information.


What are the benefits of owning a Debenhams Credit Card?

Cardholders receive the following benefits:

• 3 points per £1 spent in any Debenhams store or online
• 1 point per £2 spent outside Debenhams
• 10% discount in any Debenhams cafe's/restaurant
• Receive Debenhams discounts, vouchers, and special offers throughout the year.


I need help with my Debenhams Credit Card/Store Card.

Please visit our personal finance page for help with your MasterCard/Store card.


Do you offer 0% finance?

For Debenhams Credit Card cardholders from time to time we offer finance related promotions, you will be notified via your monthly statement or you can check our current promotions for details of current offers.


Orders placed using a Debenhams online or in store temporary card

If you have paid for your order using a Debenhams online or in-store temporary card there are several conditions which need to have been met, otherwise your order will be cancelled to prevent cases of fraud.


To make sure your order is accepted, please check your order complies with the below points:

• The delivery address for home deliveries matches the address used for the temporary card application. For Click and Collect orders where the delivery address is a Debenhams store, this does not apply.
• You do not exceed your temporary credit limit. Your temporary credit limit will be shown on the Debenhams Temporary Card PDF which was emailed to you; the maximum credit limit available for non-furniture items is £500.
• Your order does not contain purchases of a gift card.