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Furniture Returns (including selected Home lines)
Before you return your furniture please note:
|Outdoor furniture, barbeques & chimeneas, bean bags, headboards, bed frames, office chairs & desks, TV stands, hi-fi stands, dining and bedroom mirrors, bar stools||£25|
|Sofas, armchairs, sofa-beds, dining tables, desks, wardrobes. Shelves, bookcases, side tables, sideboards, cabinets, cupboards, bedside tables, bedroom chairs, recliners, ottomans, storage, mattresses, dressing tables, drawers, shelves, bookcases, coffee tables, beds, pedestals and filing cabinets||£75|
|Rugs are free of charge to return but require to be collected by courier, to book a courier please contact customer services||£0|
Step 1. To return your furniture item(s) please contact our furniture team.
Step 2. For items where unwrapping and assembly was not carried out in your home by our delivery agent please ensure the returned goods are repackaged in their original packaging.
Step 3. Until the collection has taken place you will be required to keep the item in the same condition in which it was delivered.
The refund will be processed once goods have been collected and received back into our warehouse. Please allow 14 days for the refund to be credited to your account.
Furniture purchased under a distance contract (online or by phone) can be returned in accordance with your rights under the Consumer Contracts (information Cancellation and Additional Charges) Regulations 2013 (CCRs). Except for the items of furniture listed below in the Exclusions section, you can cancel your purchase and return the item if you inform us within 14 days from the date of delivery of goods.
Cost of returning your furniture
You will be responsible for the cost of returning the item. We offer a collection service under which a £75 charge will be made for the cost of collection of all furniture items, except that for outdoor furniture, barbeques & chimeneas, bean bags, headboards, bed frames, office chairs & desks, TV stands, hi-fi stands, dining and bedroom mirrors and bar stools, the cost of collection will be £25.
Condition of your furniture
Items must be returned in their original packaging. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you. We reserve the right to consider the condition of any item you return to us and make deductions to the refund paid to you on account of any use of the item or any damage to the product or packaging.
Collections can take up to 21 days to be booked in to the carrier collection network. Your refund will be processed immediately upon receipt of the item back at our warehouse.
We do not accept returns on mattresses or divan sets that have been removed from their original packaging. This does not affect your statutory rights.
Except as set out above, we do not offer refunds or exchanges on furniture items. However, the above requirements are subject to, and do not affect, your statutory rights, including in respect of faulty items.
Please see consumer rights in our terms and conditions